By using the Services, or by otherwise choosing to submit personal information to direct2U and its affiliates, which provides information on the basis on which we and our affiliates may process your personal information. At any time, you have the right to withdraw your consent to the collection, and future use and disclosure of your information, subject to reasonable notice and legal, contractual, and technological limitations. You may make this request by writing to the e-mail address set out below. [email protected]
What we and our affiliates Collect
We and our affiliates get information about you in a range of ways.
Information You Give Us.
Information we and our affiliates collect from you may include:
Identity information, such as your first name, last name, username or similar identifier, title, date of birth and gender;
Contact information, such as your postal address, email address and telephone number;
Profile information, such as your username and password, interests, preferences, feedback and survey responses;
Usage information, such as information about how you use the Service and interact with us;
Marketing information, such as your preferences for receiving marketing communications and details about how you engage with them;
Information we and our affiliates collect automatically
When you use the Platform, our servers automatically record information using cookies and other tracking technologies, including information that your browser sends whenever you visit the Platform or your mobile application sends when you’re using it. This log data may include your Internet Protocol address, the address of the web page you visited before coming to the Platform, your browser type and settings, the date and time of your request, information about your browser configuration and plug-ins, language preferences, and cookie data. Such log data is not routinely deleted. Your browser gives you the ability to reject cookies. However, setting your browser or device to reject cookies generally hinders performance and may adversely affect your experience while using the Services.
In addition to log data, we and our affiliates may also collect information about the device you use for the Platform, including what type of device it is, what operating system you’re using, device settings, unique device identifiers, and crash data. Whether we and our affiliates collect some or all of this information may depend on what type of device you’re using and its settings.
We and our affiliates may combine this information with other information that we and our affiliates have collected about you, including, where applicable, your name, user name, email address, and other personal information.
Geolocation If you have provided permission through your mobile device and allied mobile applications to allow us to collect location information through a mobile application, we and our affiliates may obtain your physical location information in terms of latitude and longitude from technologies like GPS, Wi-Fi, or cell tower proximity. You are able to withdraw your permission for us to acquire such physical location information from your mobile device through your mobile device settings, although we and our affiliates do not control this process. If you have questions about how to disable your mobile device’s location services, we recommend you contact your mobile device service provider or the mobile device manufacturer.
Use of Personal Information
To provide our service
we and our affiliates will use your personal information in the following ways:
To create your account and associated identity to enable you to access the Services;
To provide and deliver products and services that you may request.
To process and complete transactions, and send you related information, including purchase confirmations and invoices.
To send information, including confirmations, technical notices, updates, security alerts, and support and administrative messages.
Conduct audits to verify that our internal processes function as intended and to address legal, regulatory, or contractual requirements.
We and our affiliates use your personal information as we believe necessary or appropriate to comply with applicable laws (including anti-money laundering (AML) laws, know-your-business (KYB) requirements and know-your-customer (KYC) requirements), lawful requests and legal process, such as to respond to subpoenas or requests from government authorities.
To communicate with you
We and our affiliates use your personal information to communicate about promotions, upcoming events, and other news about products and services offered by us and our selected partners.
To optimize our platform
In order to optimize your user experience, we and our affiliates may use your personal information to operate, maintain, and improve our Services. We and our affiliates may also use your information to respond to your comments and questions regarding the Services, and to provide you and other users with general customer service.
With your consent
We and our affiliates may use or share your personal information with your consent, such as when you consent to let us post your testimonials or endorsements on our sites, you instruct us to take a specific action with respect to your personal information, or you opt into third party marketing communications.
For compliance, fraud prevention, and safety
We and our affiliates may use your personal information to protect, investigate, and deter against fraudulent, unauthorised, or illegal activity.
Sharing of Personal Information
Basis for Processing
We and our affiliates are allowed to process your Personal Information for the following reasons and on the following legal bases:
To enter and perform a contract with you (i.e., the terms and condition of the Services) or to perform any steps you require from us before entering into a contract.
To pursue our legitimate interests i.e. we and our affiliates have good, sensible, practical reasons for processing your Personal Information which is in our interests. In this case, we use your Personal Information to provide you with the Services as agreed in our Terms of Service with the entity on whose behalf you act or you are directly. We also use the Personal Information to establish, manage or conclude our business relationship with you or the entity on whose behalf you act.
Where you have specifically consented to us processing your Personal Information.
To comply with our legal obligations and establish, exercise or defend our legal rights.
Where Personal Information is processed with consent, you may choose to withdraw your consent at any point by contacting us as described below in the "Contact Us" section.
restriction is in place we and our affiliates cannot do anything with the Personal Information in any way except to store it.
Data portability: You have the right to receive personal information that you have provided us in order to share it with a separate controller in a structured, commonly used and machine readable format. You can also request us to transmit this information directly to another controller. This is only applicable where the lawful basis we and our affiliates rely on to process your Personal Information is consent or for the performance of a contract.
Erasure: You have the right to request that we and our affiliates erase your Personal Information in certain circumstances such as where your Personal Information is no longer necessary for the purpose which we and our affiliates originally collected it for or we and our affiliates are relying on consent as lawful basis for holding your Personal Information and you have withdrawn your consent.
Withdraw your consent: Where we and our affiliates have relied on your consent to process your Personal Information, you have the right to withdraw the consent you have given us at any point. This is a vital and necessary aspect of consent. To withdraw your consent, you can contact us at the details in the “Contact Us” section.
For you to exercise these rights, please get in touch with us using the information in the section "Contact Us". We and our affiliates will respond to any rights that you exercise within a month of receiving your request, unless the request is particularly complex and/or if we receive a high number of requests, in which case we will respond within three months.
The Personal Information we and our affiliates collect is stored on our servers or those of our service providers. We and our affiliates retain Personal Information in accordance with our record retention policies. Our record retention periods are established considering requirements of privacy laws, the purposes for which the information was collected, legal and regulatory requirements to retain the information for minimum periods, limitation periods for taking legal action, and our business needs. We and our affiliates may retain anonymous and aggregate information indefinitely.
direct2U uses physical, technological, and organisational security measures to help protect information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. Our employees, representatives and agents will have access to your Personal Information as necessary for the purposes described in this Policy.
Personal Information may be accessed by persons within our organisation, or our third party service providers, who require such access to carry out the purposes indicated in this Policy, or such other purposes as may be permitted or required by the applicable law. Personal Information we and our affiliates collect is managed in accordance with Indian laws as notified from time to time.
However, while we and our affiliates have taken steps to help protect your Personal Information, we and our affiliates cannot fully eliminate security risks associated with Personal Information. No security measures can provide absolute protection. We and our affiliates cannot ensure or warrant the security of any information you provide to us.
By providing us with Personal Information, understand and expressly agree that we and our affiliates may transfer your information to another country.
This Policy does not apply to third party sites
Access and Correction
You may request access to your Personal Information and to request a correction if you believe it is inaccurate. Please contact us by e-mail at [email protected] if you would like to exercise either of these options. Please note that in some circumstances we may not be able to allow you to access certain Personal Information, for example if it contains Personal Information of other persons, or for legal reasons. We may require you to verify your identity before allowing you to access your Personal Information.
If you have any questions about this Policy, please contact us:
Email: [email protected]
You may also contact office at Spaze Itech Park , 456 Tower B2, Sector 49, Gurugram, Haryana - 122018