How will I get my refund?
Refund will be credited to the same source of payment from which payment was received, after deducting the cost of return (where applicable), once returned is received.
If you have made the payment through your bank account, the refund will be credited to the same bank account from which the payment was received after deducting the cost of return (where applicable) once the return is received.
In case of any discrepancies regarding the receipt of the refund amount, Direct2U may request additional information such as a bank statement or any other relevant document.
When will I get my refund?
Following are the processing timelines after the product is received by us or when the seller notifies us of the receipt of the products.
Refund Method: Credit Card, Debit Card, Net Banking, UPI Linked Bank Account.
Refund Time Frame: 3-7 Business Days (For Cash on Delivery: 3-7 Business Days after updating the bank account details)
Further, on receipt of a returned product, the product shall undergo a quality check. If the product is in an acceptable condition, as determined by Direct2U at its sole discretion, the refund shall be initiated, otherwise, the product will be re-shipped to you, at your cost, and no refund shall be initiated.
Please note that all the customer claims and requests for return/refund shall be subject to Direct2U’s satisfaction.
Direct2U reserves the right, at its sole discretion, to amend, change, modify, add, or remove any portion of this policy at any time without any prior written notice to you. It is your responsibility to review this policy periodically for any updates/ changes.